Shipping & Collection

Sendle Christmas Shipping Cut-off Dates

Need your order before Christmas? Be sure to place your order within the below recommended timeframes:

6th December – Orders to Remote WA & NT

8th December – Orders to other remote locations

10th December – Orders to Perth and all regional areas

14th December – Orders to interstate metro areas

17th December – Orders to Brisbane inner city suburbs

 

Standard Sendle Shipping Brisbane - FREE Over $29

Enjoy free shipping to selected areas in Brisbane for orders over $29. Enter your postcode at checkout to find out if your order qualifies. Terms, Conditons & some limitations apply. See our FAQs below for more information.

Standard Shipping - From $6.50 (Calculated at checkout)

We want to ensure your parcel reaches you efficiently and without hassle, which is why we use Sendle - Carbon Neutral shipping service. 

Orders are typically processed and shipped within 3-5 business days. Sendle shipping is not express and are delivered in usual courier times. 

Sendle parcels are automatically booked as authority to leave.This gives the delivery driver permission to leave the parcel at the delivery address without a signature when the parcel is delivered (as long as it’s safe to do so). If there is no safe place for your parcel than it may be taken to a local post office, or you may have a chance to organise a redelivery.

Free Sendle Shipping is available to the greater Brisbane region on orders over $29.

See our FAQs below for more information.

Express Home Delivery Service - $14.95 (Orders over $49)

Our Express Home Delivery Service is available Monday-Friday for customers in South Brisbane & surrounding areas. Simply order before 9am to receive your order the same day (providing all items are in stock).  Any orders received after the 9am cutoff will be delivered the next business day. More often than not, one of our trusted team members will personally deliver your items directly to your door! During busy periods, we may also use a third party courier service to ensure the swift delivery of your order. 

All Express Home Delivery orders have an authority to leave. If you're not home, our team member or courier service will leave your delivery in a safe space.

See our FAQs below for more information.

Click & Collect - FREE (Pickup Within 4 Hours)

Place a Click & Collect order any day of the week and we'll have your items ready for you within 4 hours. Order before 1pm to pick up your order the same day. Any orders placed after 1pm will be ready for collection the next morning. Simply fill your cart, pay online and we'll send you a text when your order is ready to pick up instore. Don't forget to bring a valid photo ID and your email confirmation when picking up your order.

See our FAQs below for more information.

 

 

General Shipping FAQs

Your unique tracking number will be sent to you automatically via email. You can also log into your account to view your orders. If your shipping number hasn't been generated, this might be due to a delay with your order. In this case, please contact us on 3349 2086 so we can assist.

Unfortunately not at this time.

The 'calculate shipping' option in your cart may not work if your post code is new or has multiple suburbs attached to it. The checkout page will be able to better determine the postage fee with all your items accounted for.

Please note, large, fragile, live and perishable goods are not available through our standard delivery service. Instead, try selecting our Click & Collect or Express Home Delivery service.

Yes, due to biosecurity reasons, some of our products cannot be shipped to these states. This includes things like bird seed, some pet foods, types of herbs etc. If you've made an order containing these materials from one of these states, you will receive a refund. You can read more about these restrictions here.

 

 

Standard Sendle Shipping

Please note, large, fragile, live and perishable goods are not available through our standard delivery service. Instead, try selecting our Click & Collect or Express Home Delivery service.

Our warehouse team works hard to dispatch your order within 1-2 business days. This may take slightly longer over public holidays, during the holiday season and online sale events (e.g. Black Friday). If you have ordered an item that is Back Ordered there might be a delay and we will notify you via an email. If you would like a more detailed estimate or status of your order, you may Log In or Contact Us directly. 

Please note, the below are estimates once picked up by the courier. Please allow an additional 1-2 days for our team to pick, process and dispatch your order.

Sendle ETA Page 1Sendle ETA Page 2

Sendle ETA Page 3

Shipping costs will depend on the weight of your items and your shipping address. You can use the 'Calculate Shipping' button on each product page or in your cart for an estimate.

We offer FREE Shipping to selected areas in Brisbane for orders over $29.  View our list of included locations here. 

 

 

Express Home Delivery FAQs 

Our Express Home Delivery Service is currently available for orders over $49 to selected South Brisbane suburbs. Still can't see your suburb? Please feel free to contact us as we will always do our best to accomodate our local customers.

More often than not, one of our trusted team members will personally deliver your items directly to your door! During busy periods, we may also use a third party courier service to ensure the swift delivery of your order.

As long as you order before our 9am cutoff, you will receive your delivery the same day. If you order after the 9am cutoff, you'll receive your order the following business day (excluding public holidays).

Fresh and frozen foods are some of our most popular items we deliver with this service! We've tried and tested our packaging to ensure that your goods stay cool & fresh until you get home. It helps if you have a shaded area we can leave your delivery too.

 

Click & Collect FAQs

Place your Click & Collect order before 1pm to collect the same day. Our team will have your order ready for collection within 4 hours. If you place your order after 1pm, your item may be ready for collection on the next business day. We will message you once your order is ready for collection.

Once you've received a notification that your order is ready, come see our team at the front counter. You will be required to show valid photo ID and your email confirmation. If payment was made via credit card, you may be asked to show that card upon collection. You will also be required to sign for your order upon collection.

As long as you specify the person picking up the order in the delivery notes, yes! They must bring their photo ID and show the email confirmation so we can ensure your order is going to the right person. If you've already placed your order without putting them in the delivery notes, give us a call or reply to your SMS to let us know.  

Only feeder fish & blackworms are available for purchase online. Livestock must be collected the same day or within 24 hours of order placement. If livestock is not collected within this time frame, a restocking fee of $5.95 will apply. Please note, stock for live feeder fish & blackworms are not monitored. If we are out of stock at the time of your order, there may be a delay of up to 7 days before we receive more. You will receive an email to notify you of the status of your livestock. 

If an item is missing or out of stock, we will notify you straight away. You may exchange it for a similar item if one is available. If not, we can refund you for the product, provide a credit, or place the item on Backorder where it will arrive at a later date.

Yes, our store is open 7 days a week. As long as you receive a text to confirm that your order is ready for collection, you're free to collect it within our business hours. Find out store opening hours here. 

We allow 21 days for your item to be picked up (except for livestock which must be collected within 24 hours). If, after this time, your order has not been collected and we have not had written correspondance from you, your order will be placed back on our shelves and a restocking fee of $9.95 will apply.